Proactive maintenance, expert technicians, and genuine Cat® parts—working together to keep your equipment running longer.
Mustang Cat CVAs help maximize equipment life through proactive maintenance, scheduled inspections, oil sampling, and fluid analysis. Backed by our Service Commitment, you’ll receive support from factory-trained technicians, genuine Cat® parts, and responsive service designed to identify potential issues before they lead to costly repairs or unplanned downtime.
Proactive maintenance and responsive support help reduce unplanned downtime and keep your equipment running at peak performance. With Mustang Cat CVAs and our Service Commitment, you gain the confidence of expert care designed to keep your operation productive and your machines ready for the next job.
With a Mustang Cat CVA, you can lock in labor rates for the duration of your Value Agreement, helping reduce cost uncertainty and simplify maintenance planning. Enjoy predictable service costs, avoid unexpected rate increases, and keep your equipment maintenance budget on track.
With Mustang Cat CVAs, you get preferred pricing on eligible Genuine Cat® parts available at our parts counter or anytime at PARTS.CAT.COM. From filters to fluids and other qualifying maintenance components, you’ll get the right parts to help maintain performance, reliability, and long-term machine life.
Things get complicated quickly if you can’t get parts when you need them. Our Services Commitment makes things easy on you with parts availability and top-notch support. Click the button below to see which type of CVA would be best for your business.
Other Questions? Contact our CVA Team – CVA@mustangcat.com
When you place your order for parts we’ll ask you for a need-by date. If you don’t indicate a need-by date, it will default to the day the order is placed. If the parts you need are regular maintenance parts and are not available within one day of your need-by date, you’ll receive a Cat Prepaid Credit for the value of those parts, up to $1,000. If the parts you need are repair parts and they are not available within two days of your need-by date, you’ll receive a Cat Prepaid Credit for the value of those parts, up to $1,000
Your machine is eligible for the Services Commitment if it falls into one of the categories below and was manufactured less than 10 years before the start date of your current CVA contract. Additionally, your current CVA contract start date must be on or after July 1, 2021
Articulated Trucks
Backhoe Loaders
Compact Loaders
Dozers (Small and Medium)
Hydraulic Excavators
Landfill Compactors
Mini Excavators
Motor Graders (up to 140)
Multi-Terrain Loaders
Off-Highway Trucks (up to 775)
Paving Equipment and Compactors
Pipelayers
Skid Steers
Soil Compactors
Telehandlers
Track Type Loaders
Wheel Dozers (up to 834)
Wheel Loaders (up to 990)
Wheel Track Scrapers
Wheeled Excavators
Parts eligible for the Services Commitment fall into two broad categories: Maintenance Parts and Repair Parts.
Maintenance Parts refer to Cat parts typically used for preventive maintenance. This category includes all types of filters and vee belts but excludes fluids.
Repair Parts refer to Cat parts used for wear replacement and repairs critical to keeping the machine running. This category excludes parts most often used in planned replacement or overhaul, as well as non-mechanical items.
Within these categories, certain exclusions apply. Excluded parts may include, but are not limited to, bulk orders, made-to-order items, discontinued part numbers, and parts not included in the Detailed Parts List. These items are not eligible for reimbursement through the CVA Services Commitment program.
If your eligible parts order for your CVA machine is not fulfilled within the committed timeframe, you will be issued a credit through Cat Financial for the value of the late parts, up to $1,000.
This credit will be delivered within six to eight weeks and will be issued as a digital prepaid credit sent to your email address.
Once delivered, the credit must be used by the expiration date listed in the credit award email.
Your Cat Prepaid Credit can be used to purchase parts, services, sales rental, and work tools from Mustang Cat or another Cat dealer.
The following restrictions apply:
New machines may not be purchased using a Cat Prepaid Credit
Credit may not be used toward balances held by Caterpillar Financial
Credit may not be used to make purchases on parts.cat.com or shop.cat.com
Redemption requires identity verification
Credit cannot be redeemed for cash or cash equivalent
Complete terms and conditions for Cat Prepaid Credits can be found at cat.com/catcardrewards.