Dear Valued Customer,
Thank you for your continued partnership with Mustang Cat. We sincerely appreciate the opportunity to support your business across our equipment sales, service, parts, and rental offerings, and we remain committed to providing the reliable solutions and support you expect.
As part of our initiative to strengthen internal efficiency and ensure consistent practices across all customer accounts, Mustang Cat is implementing updated customer payment policies.
Key Updates to Payment Expectations (Effective Immediately)
1. Standard Payment Terms
- All invoices are due within 30 days of the invoice date.
- Courtesy reminders and follow-ups will be made for any past-due invoices.
2. Invoices That Reach 60 Days Past Due
- A final demand letter will be issued.
- The account will be placed on credit hold until payment is received.
- Accounts that remain unresolved will escalate for additional collection activity, which may include third-party collections or referral to our attorneys.
3. Existing Past-Due Balances (Already 60+ Days Past due)
- We kindly request that the account be brought current within the next 30 days.
- If the balance remains unresolved after this period:
- A final demand letter will be issued.
- The account will be placed on credit hold.
Our Commitment to You
These updates are intended to promote consistency, provide clear communication, and ensure we receive payment in a timely manner. Our goal is to provide the dependable product sales and service support you expect from Mustang CAT.
We appreciate your understanding and cooperation as we strengthen our account-management processes. If you have any questions or need assistance, our team is here to help. Please contact our Credit & Collections Department at credit@mustangcat.com or reach out to your assigned sales representative.
*Please note that Mustang Cat in implementing these policies will be attempting at that time to collect a debt, and that any information obtained during those efforts will be used for that purpose.