SERVICES COMMITMENT IN A CVA

Your business never slows down—and neither do we. To support you every step of the way, we’ve launched our Performance Promise, automatically included with every Service Care Agreement.*

CAT CREDITS

Your productivity is our priority. For service agreements that include dealer-performed work, we guarantee your equipment will be up and operating within 48 hours of your approval. If we don’t meet that turnaround, we’ll credit your account with $1,000—our way of standing behind our promise.***

Need maintenance, wear, or repair parts quickly? We’ll have them ready when you need them—guaranteed by the next business day. No matter your CVA level, we’ll deliver the parts you need on time. If we don’t, you’ll receive up to $1,000 in Cat® Credits.*

Unexpected repairs? Whether you need service immediately or want to schedule it for later, we’ll be there when you need us. Just book through Cat Central or VisionLink, and we’ll handle the rest. If we can’t meet your requested time, you’ll receive $500 in Cat Credits.*

From quick-turn parts delivery to guaranteed repair timelines, your agreement provides dependable support backed by a team that’s invested in your success and willing to stand behind it.

Available only through a Service Care Agreement, the Performance Promise gives you more control over your time, your costs, and your productivity. Whether you handle maintenance in-house or count on us for service, we’ll deliver exactly when you need it.

SERVICES
COMMITMENT