Customer Value Agreements

Your machine is eligible for the Services Commitment if it falls into one of the categories below and was manufactured less than 10 years before the start date of your current CVA contract. Additionally, your current CVA contract start date must be on or after July 1, 2021

Included Machine Categories

• Articulated Trucks

• Backhoe Loaders

• Compact Loaders

• Dozers (Small and Medium)

• Hydraulic Excavators

• Landfill Compactors

• Mini Excavators

• Motor Graders (up to 140)

• Multi-Terrain Loaders

• Off-Highway Trucks (up to 775)

• Paving Equipment and Compactors

• Pipelayers

• Skid Steers

• Soil Compactors

• Telehandlers

• Track Type Loaders

• Wheel Dozers (up to 834)

• Wheel Loaders (up to 990)

• Wheel Track Scrapers

• Wheeled Excavators

Parts eligible for the Services Commitment fall into two broad categories: Maintenance Parts and Repair Parts.

Maintenance Parts refer to Cat parts typically used for preventive maintenance. This category includes all types of filters and vee belts but excludes fluids.

Repair Parts refer to Cat parts used for wear replacement and repairs critical to keeping the machine running. This category excludes parts most often used in planned replacement or overhaul, as well as non-mechanical items.

Within these categories, certain exclusions apply. Excluded parts may include, but are not limited to, bulk orders, made-to-order items, discontinued part numbers, and parts not included in the Detailed Parts List. These items are not eligible for reimbursement through the CVA Services Commitment program.

For more information on included and excluded parts, please refer to the Detailed Parts List section below.

If your eligible parts order for your CVA machine is not fulfilled within the committed timeframe, you will be issued a credit through Cat Financial for the value of the late parts, up to $1,000.

This credit will be delivered within six to eight weeks and will be issued as a digital prepaid credit sent to your email address.

Once delivered, the credit must be used by the expiration date listed in the credit award email.

Your Cat Prepaid Credit can be used to purchase parts, services, sales rental, and work tools from Mustang Cat or another Cat dealer.

The following restrictions apply:

• New machines may not be purchased using a Cat Prepaid Credit

• Credit may not be used toward balances held by Caterpillar Financial

• Credit may not be used to make purchases on parts.cat.com or shop.cat.com

• Redemption requires identity verification

• Credit cannot be redeemed for cash or cash equivalent

Complete terms and conditions for Cat Prepaid Credits can be found at cat.com/catcardrewards.