Your business never slows down—and neither do we. To support you every step of the way, we’ve launched our Performance Promise, automatically included with every Service Care Agreement.*
From quick-turn parts delivery to guaranteed repair timelines, your agreement provides dependable support backed by a team that’s invested in your success and willing to stand behind it.
Available only through a Service Care Agreement, the Performance Promise gives you more control over your time, your costs, and your productivity. Whether you handle maintenance in-house or count on us for service, we’ll deliver exactly when you need it.
Your productivity is our priority. For service agreements that include dealer-performed work, we guarantee your equipment will be up and operating within 48 hours of your approval. If we don’t meet that turnaround, we’ll credit your account with $1,000—our way of standing behind our promise.***
Using Cat Central and VisionLink to request service is easier than ever. Check out the short video guides below to learn how quickly you can reach our team, book the work you need, and get your equipment running again without delay.
With our service agreements, you get far more than basic parts and repair coverage. You’re getting a complete support program built to help you get the most from your equipment, day in and day out. Each plan comes with a range of added benefits at no additional cost. More support. More insight. More control built right into every agreement.