Usted está comprometido con sus clientes. Y nosotros nos comprometemos a ayudarle a hacer su mejor trabajo. Con nuestro Compromiso de Servicios en un Acuerdo de Valor para el Cliente (CVA), obtendrá sus piezas cuando las necesite y el servicio prioritario que se merece, incluido un tiempo de respuesta del técnico de 2 días para resolver reparaciones imprevistas. Desplácese hacia abajo para ver cómo nuestro Compromiso de Servicios le facilita mantener el suyo.
Usted está comprometido con sus clientes. Y nosotros nos comprometemos a ayudarle a hacer su mejor trabajo. Con nuestro Compromiso de Servicios en un Acuerdo de Valor para el Cliente (CVA), obtendrá sus piezas cuando las necesite y el servicio prioritario que se merece, incluido un tiempo de respuesta del técnico de 2 días para resolver reparaciones imprevistas. Desplácese hacia abajo para ver cómo nuestro Compromiso de Servicios le facilita mantener el suyo.
Parts when promised – or we pay. As part of our Services Commitment in a CVA, your maintenance and common repair parts will be available when you need them. If they’re not, we’ll help cover costs by giving you a Cat Prepaid Credit for the value of the late part up to $1,000*. Plus, we offer a 2-day technician response time to fix unplanned repairs, so you can get back to earning.
Things get complicated quickly if you can’t get parts when you need them. Our Services Commitment makes things easy on you with parts availability and top-notch support. Click the button below to see which type of CVA would be best for your business.
Other Questions? Contact our CVA Specialist – Kersten O’Brien – Klaswell@mustangcat.com
When you place your order for parts we’ll ask you for a need-by date. If you don’t indicate a need-by date, it will default to the day the order is placed. If the parts you need are regular maintenance parts and are not available within 24 business hours of your need-by date, you’ll receive a Cat Prepaid Credit for the value of those parts, up to $1,000. If the parts you need are repair parts and they are not available within 48 business hours of your need-by date, you’ll receive a Cat Prepaid Credit for the value of those parts, up to $1,000
Your machine is eligible for the Services Commitment if it falls into one of the categories below and was manufactured less than 10 years before the start date of your current CVA contract. Additionally, your current CVA contract start date must be on or after July 1, 2021
Camiones articulados
Retroexcavadoras
Compact Loaders
Dozers (Small and Medium)
Hydraulic Excavators
Compactadores para vertederos
Miniexcavadoras
Motor Graders (up to 140)
Cargadoras Multi-Terreno
Off-Highway Trucks (up to 775)
Paving Equipment and Compactors
Tuberías
Carretillas elevadoras
Compactadores de suelo
Manipuladores telescópicos
Track Type Loaders
Wheel Dozers (up to 834)
Wheel Loaders (up to 990)
Wheel Track Scrapers
Wheeled Excavators
Parts eligible for the Services Commitment fall into two broad categories: Maintenance Parts and Repair Parts.
Maintenance Parts refer to Cat parts typically used for preventive maintenance. This category includes all types of filters and vee belts but excludes fluids.
Repair Parts refer to Cat parts used for wear replacement and repairs critical to keeping the machine running. This category excludes parts most often used in planned replacement or overhaul, as well as non-mechanical items.
Within these categories, certain exclusions apply. Excluded parts may include, but are not limited to, bulk orders, made-to-order items, discontinued part numbers, and parts not included in the Detailed Parts List. These items are not eligible for reimbursement through the CVA Services Commitment program.
If your eligible parts order for your CVA machine is not fulfilled within the committed timeframe, you will be issued a credit through Cat Financial for the value of the late parts, up to $1,000.
This credit will be delivered within six to eight weeks and will be issued as a digital prepaid credit sent to your email address.
Once delivered, the credit must be used by the expiration date listed in the credit award email.
Your Cat Prepaid Credit can be used to purchase parts, services, sales rental, and work tools from Mustang Cat or another Cat dealer.
The following restrictions apply:
New machines may not be purchased using a Cat Prepaid Credit
Credit may not be used toward balances held by Caterpillar Financial
Credit may not be used to make purchases on parts.cat.com or shop.cat.com
Redemption requires identity verification
Credit cannot be redeemed for cash or cash equivalent
Complete terms and conditions for Cat Prepaid Credits can be found at cat.com/catcardrewards.